Terms of Service

Last updated: November 28, 2025

Acceptance of Terms

By accessing or using Pixel Dispatch ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use the Service.

Description of Service

Pixel Dispatch is a multi-tenant SaaS platform that provides project management, client communication, deliverable management, billing, scheduling, and team collaboration tools for service businesses.

Account Registration and Eligibility

To use the Service, you must:

  • Be at least 18 years old or have the legal capacity to enter into contracts
  • Provide accurate, current, and complete information during registration
  • Maintain and update your account information to keep it accurate
  • Maintain the security of your account credentials
  • Accept responsibility for all activities under your account

User Obligations

You agree to:

  • Use the Service only for lawful purposes and in accordance with these Terms
  • Comply with all applicable laws and regulations
  • Respect the rights of others and not infringe on intellectual property rights
  • Not use the Service to transmit harmful, offensive, or illegal content
  • Not attempt to gain unauthorized access to the Service or other accounts
  • Not interfere with or disrupt the Service or servers
  • Not use automated systems to access the Service without permission

Acceptable Use Policy

You may not:

  • Use the Service to violate any laws or regulations
  • Upload, share, or transmit content that is illegal, harmful, threatening, abusive, or offensive
  • Impersonate others or provide false information
  • Collect or harvest information about other users without consent
  • Use the Service to send spam or unsolicited communications
  • Reverse engineer, decompile, or disassemble the Service
  • Resell or redistribute the Service without authorization

Payment Terms and Billing

Subscription Plans

We offer two subscription plans:

  • Essential: $29/month + 2% transaction fee per paid invoice (minimum $1 per invoice)
  • Pro: $79/month with no transaction fees

Billing and Payment

Payments are processed securely through Stripe. By subscribing, you authorize us to charge your payment method on a recurring basis according to your selected plan. All fees are in USD and are non-refundable except as required by law or as stated in these Terms.

Transaction Fees

For Essential plan subscribers, we charge a 2% transaction fee (minimum $1) on each paid invoice processed through the Service. This fee is in addition to any Stripe processing fees. Pro plan subscribers pay no transaction fees.

Price Changes

We may change our pricing with 30 days' notice. Changes will apply to your next billing cycle. If you do not agree to the new pricing, you may cancel your subscription before the change takes effect.

Subscription Terms

Billing Cycle

Subscriptions are billed monthly or annually in advance. You can change your billing frequency at any time through your account settings.

Auto-Renewal

Subscriptions automatically renew at the end of each billing period unless cancelled. You authorize us to charge your payment method for renewal fees.

Plan Changes

You can upgrade or downgrade your plan at any time. Changes take effect immediately, and billing will be prorated. Downgrades may result in loss of access to certain features.

Cancellation and Refunds

Cancellation

You may cancel your subscription at any time through your account settings or by contacting us. Cancellation takes effect at the end of your current billing period. You will continue to have access to the Service until the end of your paid period.

Refunds

We do not offer refunds for subscription fees except as required by law or at our discretion. Transaction fees are non-refundable. If you believe you are entitled to a refund, please contact us.

Intellectual Property

Platform Rights

The Service, including all software, designs, text, graphics, logos, and other materials, is owned by Pixel Dispatch and is protected by copyright, trademark, and other intellectual property laws.

Your Content

You retain ownership of all content you upload to the Service. By uploading content, you grant us a license to use, store, and process your content solely to provide and improve the Service. You represent that you have the right to grant this license and that your content does not violate any third-party rights.

User Content and Data

You are solely responsible for your content and data. We are not liable for any loss or damage resulting from your content. You agree that:

  • You have the right to upload and share your content
  • Your content does not violate any laws or third-party rights
  • You will backup your important data
  • We may remove content that violates these Terms

Multi-Tenant Responsibilities

Pixel Dispatch is a multi-tenant platform. We implement technical and administrative measures to ensure data isolation between tenants. However, you are responsible for:

  • Maintaining the security of your account credentials
  • Controlling access to your tenant workspace
  • Managing user permissions and roles within your tenant
  • Complying with data protection laws applicable to your use of the Service

Service Availability

We strive to provide reliable service but do not guarantee uninterrupted or error-free operation. The Service may be unavailable due to maintenance, updates, or circumstances beyond our control. We are not liable for any loss or damage resulting from Service unavailability.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND
  • WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT
  • WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
  • OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM

Indemnification

You agree to indemnify and hold harmless Pixel Dispatch, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of the Service, your content, or your violation of these Terms.

Account Termination

Termination by You

You may terminate your account at any time by cancelling your subscription and contacting us to request account deletion.

Termination by Us

We may suspend or terminate your account if you:

  • Violate these Terms or our Acceptable Use Policy
  • Fail to pay subscription fees
  • Engage in fraudulent or illegal activity
  • Abuse or misuse the Service

Effect of Termination

Upon termination, your right to use the Service ceases immediately. We may delete your account and data in accordance with our data retention policies. You remain responsible for all fees incurred before termination.

Dispute Resolution

These Terms are governed by the laws of [Your Jurisdiction]. Any disputes arising from these Terms or the Service shall be resolved through binding arbitration in accordance with [Arbitration Rules], except where prohibited by law. You waive your right to a jury trial and to participate in a class action lawsuit.

(Please replace with your actual jurisdiction and dispute resolution process)

Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by email or through the Service. Your continued use of the Service after changes become effective constitutes acceptance of the updated Terms. If you do not agree to the changes, you must stop using the Service.

Contact Information

If you have questions about these Terms, please contact us through our contact form and select "Legal" as the inquiry type.